FAQ

Do you offer returns?

We offer returns made known up to 15 days from the date the item was received. Email us at hello@luxorfine.com to initiate the return process. Email us with your full name, order number and product name. Returned items must be in original condition and not show any signs of wear or use and accompanied by an original gift box. Items can be returned in full, exchanged for another color or size, or be sized in rings. We do not offer discounts on shipping and you will be responsible to pay local postal fees on returns.

How long does the process take?

After initial contact, expect it to take up to a week to process your return. Repairs or exchanges of products depend on the nature of the item, which you can email us questions about at hello@luxorfine.com

Need a different size or color?

Items can be exchanged for another color or size, or be sized in rings. You will be charged or refunded according to the price difference of the item.

Returning a gift?

You can email hello@luxorfine.com to initiate the return.

What are the warranties that come with each piece?

At Luxor, our policy covers manufacturer defects, not caused by neglect or wear and tear by the wearer. We won’t cover work on jewelry previously repaired by another jeweler, missing diamonds or damaged stones.

 

REPAIRS & SERVICES

What repair services do you offer?

Watch battery & service

Ring (gold or platinum) sizing

Link removal (watch and bracelet)

Chain shortening/lengthening

Clasps (necklaces and bracelets)

Adding loops to chains (to shorten/lengthen)

Soldering (laser and torch)

Engraving

Jewelry restoration

Rhodium & plating

Polishing & cleaning

Pearl care

Diamond/gems replacement and setting

Jewelry restoration

Custom design

Heirloom redesign

*Costs are determined based on the pieces need in of repair

 

Why hasn’t my item shipped?

If an item is on backorder or made custom, it may take longer for processing. We keep you updated via email and will let you know an estimate of completion and shipping.

How much does shipping cost?

Because shipping is based on our insurance, each product’s shipping costs are determined based on the worth of the item shipped.

How long does it take?

Our insurance requires us to ship items with 2-day shipping. Items are usually shipped within 1-2 weeks of processing, custom and back order estimates will be emailed. 

 

What is a typical engagement ring appointment like?

We begin with a 10 minute introduction on diamond education, including the 4 C’s (color, cut, clarity, and carat). If provided with information on the requested diamonds through email, we show the diamonds we sourced for your special appointment. If not, we meet you at the next one with the sourced diamonds. Then we begin the design of the ring. We’ll update you with CAD images along the process. 

Can girlfriends show to engagement ring appointments?

Yes! We highly enjoy and encourage girlfriends attending the initial appointment. This ring will be worn for years to come and possibly for generations, so we love when they get to come in and try on different diamond shapes and sizes. As well as getting the opportunity to take a look  at the tens of settings we have available as templates in store. Bring her in for the first and message us for your next! 

What is a custom design appointment like?

Based on your conversation with us, we will begin collaborating on the piece you choose to create with us. If you have heirloom stones and gold, or pieces that you no longer wear, or neither, connecting with us is the first step. From there, we’ll create pieces that pay homage to the past or write something new just for you. We’ll update you with CAD images along the process.

What is a CAD?

Computer-aided-design that allows you to see the vision of your design before it is made.

Can you do custom designs over the phone?

Yes, email us at hello@luxorfine.com with images, details and descriptions of what you would like made. We’ll send you a CAD and quote and begin manufacturing after a deposit.

How much does custom work cost?

Since we are a showroom specializing in manufacturing, our prices are found incredibly reasonable and fair. We’ll contact you with quotes before we begin work on your design.

How long would it take?

Custom designs are made by a case basis and can take anywhere from 2 up to 12 weeks to be made.

Can I provide my own gold and stones?

Yes, bring it to your appointment or provide this information in your email to hello@luxorfine.com.

 

14 KT:

White, Gold, Rose - Made with 58.5% of pure gold and 41.5% of alloys. Best for durability and strength and most cost effective.

Platinum:

White - More dense, heavy, and expensive. Hypoallergenic and prongs and details stay put, meaning less likely for prongs to get loose.

Diamonds:

We use mostly Color G, VS2 diamonds in our products and custom made pieces.

Carat Weight - Carat weight is the measurement of the diamond weight.  

Color Grade - Diamonds are valued by how closely they approach colorless, the less color the higher their value. 

Clarity Grade - Diamond clarity refers to the relative absence of inclusions and blemishes. We call them birthmarks at Luxor.

Cut Grade - A diamond's cut refers to how well proportioned the dimensions of a diamond are and how these facets are positioned to create brilliance.

Sources - We carry GIA, EGL, IGI, and non-certified diamonds and stones.

Manuk handpicks each diamond available in store and for your appointment. We want you to have the best brilliance here at Luxor. 

 

Your precious jewelry collection is a reflection of your style and personality, deserving of the utmost care and attention. At Luxor Fine Jewelry, we share your passion for exquisite jewelry and are committed to helping you preserve its beauty for generations to come. Here are some expert tips to ensure your fine jewelry retains its luster and brilliance:

Professional Cleaning - We highly recommend entrusting your jewelry to a reputable jewelry professional for regular cleaning and maintenance. Professional cleaners possess the expertise and specialized tools necessary to safely clean and restore your precious pieces to their original radiance.

Gentle Cleaning at Home - For day-to-day maintenance, gently clean your jewelry by letting it soak in a mild soap and lukewarm water wash. Avoid harsh chemicals and abrasive cleaners, as they can damage delicate gemstones and metals. At home ultrasonic cleaners are advised against as they may cause stones to fall out. Use a soft-bristled brush to remove dirt and debris, and pat dry with a clean, lint-free cloth.

Proper Storing - Store your jewelry in a dedicated jewelry box or pouch to prevent scratching, tangling, or tarnishing. Keep each piece separate to avoid friction and minimize the risk of damage. Additionally, consider using anti-tarnish strips or compartments to protect your silver jewelry from oxidation.

Regular Inspections - Periodically inspect your jewelry for loose stones, damaged prongs, or signs of wear. Promptly address any issues by seeking professional repair services to prevent further damage and ensure the longevity of your beloved pieces.

Avoid Chemical & Harsh Activity Exposure - Remove your jewelry before engaging in activities that may expose it to harsh chemicals, such as swimming, gardening, or household chores. Chemicals found in chlorine, bleach, and cleaning agents can corrode metals and dull gemstones over time. Remove your jewelry before engaging in strenuous activities, such as gym workouts or sports. Excessive sweating, impact, and friction can accelerate wear and tear, increasing the risk of damage or loss. Store your jewelry in a safe place during physical activities to protect it from accidental damage.

Professional Appraisals - Periodically appraise your jewelry to assess its value and ensure adequate insurance coverage. Professional appraisals provide documentation of your jewelry's authenticity, quality, and market value, offering peace of mind and protection against loss or theft. Luxor provides them for you for an additional cost of $100 USD. Email us at luxorfine@yahoo.com for inquiries. 

Gemstone Care - Different gemstones possess varying levels of hardness and durability, requiring specific care to maintain their beauty and brilliance. While some gemstones can withstand ultrasonic cleaning, others may be susceptible to damage. Here's a guide to help you determine whether your gemstone jewelry is suitable for ultrasonic cleaning:

Diamonds: Diamonds are among the hardest gemstones and are generally safe to clean using an ultrasonic cleaner. However, exercise caution with diamond jewelry that includes delicate settings or fractures, as intense vibrations may exacerbate existing vulnerabilities.

Rubies and Sapphires: These corundum gemstones are durable and can typically withstand ultrasonic cleaning. Nevertheless, avoid exposing heavily included or fracture-filled rubies and sapphires to ultrasonic vibrations, as they may compromise the integrity of the gemstones.

Emeralds: Emeralds are relatively fragile compared to diamonds and corundum gemstones. While some emeralds may tolerate ultrasonic cleaning under certain conditions, it's advisable to err on the side of caution and opt for gentler cleaning methods to minimize the risk of damage.

Opals: Opals are composed of delicate silica spheres suspended in water, making them susceptible to cracking and crazing when exposed to rapid temperature changes or intense vibrations. Avoid ultrasonic cleaning for opal jewelry to prevent potential damage and preserve its unique beauty.

Pearls: Pearls are organic gemstones formed within oysters and are exceptionally delicate. Ultrasonic cleaning can cause irreparable damage to pearls by loosening their adhesive coatings or causing surface abrasions. Clean pearl jewelry by gently wiping with a soft, damp cloth to maintain its luster and integrity.

Turquoise, Lapis Lazuli, and Other Porous Gemstones: Avoid ultrasonic cleaning for porous gemstones, such as turquoise and lapis lazuli, as they can absorb cleaning solutions and moisture, leading to discoloration or deterioration. Instead, clean these gemstones using a soft brush and mild detergent, followed by thorough rinsing and drying.

Before subjecting your gemstone jewelry to ultrasonic cleaning, consult with a professional jeweler or gemologist to assess its suitability and minimize the risk of damage. When in doubt, opt for gentle cleaning methods to ensure the longevity and beauty of your precious gemstone jewelry.

Contact Us - For personalized assistance and expert advice on jewelry care, contact Luxor Fine Jewelry to schedule a concierge appointment. Whether in-person or virtual, our team is dedicated to providing exceptional service and guidance to meet your unique needs.

Disclaimer: While we strive to provide comprehensive guidance on jewelry care, please note that individual results may vary. Luxor Fine Jewelry disclaims any liability for damage resulting from improper cleaning or maintenance performed outside of our professional services.

 

Your fine jewelry is a timeless treasure deserving of the finest care and attention. Trust Luxor Fine Jewelry to help you preserve its beauty and elegance for generations to come.