Frequently Asked Questions
AT LUXOR
Do I need an appointment?
Walk-ins are always welcome, but we recommend booking an appointment for engagement rings, custom design, heirloom redesign, appraisals, or if you’re bringing several pieces. It allows us to give you and your jewelry the time you deserve.
How do I book an appointment?
Appointments can be booked through our website, by phone, or by email. If you’re not sure which appointment to choose, reach out and we’ll point you in the right direction.
Can I bring multiple pieces with me?
Absolutely. Clients come in with jewelry boxes, bags of pieces, loose stones, inherited jewelry, old chains, and pieces they simply no longer wear. Bring it all. We just recommend booking an appointment so we have enough time to look through everything with you.
What should I bring to my appointment?
Anything that helps us understand what you have in mind — inspiration photos, existing jewelry, loose stones, previous paperwork, or simply an idea. You do not need to have everything figured out before you come in.
What if I don’t know what I’m looking for?
That’s completely fine. A lot of our appointments begin that way. We’ll ask a few questions, show you options, and help you figure out what feels right.
Do you work with clients outside Atlanta?
Yes. Custom and design conversations can begin remotely by phone or email. You’re welcome to send photos, inspiration, or details before coming in.
ENGAGEMENT & DIAMONDS
What is an engagement ring appointment like?
We begin by getting to know what you’re looking for — your style, priorities, timeline, and budget. From there, we guide you through diamonds, proportions, settings, and design options so you can make each decision with confidence.
Do you work with natural and lab-grown diamonds?
Yes. We work with both natural and lab-grown diamonds and explain the differences clearly so you can decide what feels right for you.
Can my partner come to the appointment?
Of course. Some couples choose the ring together, while others prefer to keep part of the process a surprise. We’re happy to work either way.
What do you look for when selecting a diamond?
The certificate is only part of the story. We consider cut, proportion, brilliance, presence, and how the diamond actually looks in person.
Will you explain the diamond certificate to me?
Yes. We’ll walk you through what matters, what matters less, and what you can only see with your own eyes.
CUSTOM DESIGN
How does custom design work?
Every custom piece begins with a conversation. We develop the design with you, refine the details through sketches and CAD, and ask for your approval before production begins.
What is a CAD?
A CAD is a digital rendering that allows you to see the proportions, structure, and details of your design before it is made.
Will I see my design before it’s made?
Yes. You’ll review and approve the design before production begins.
Can I use my own diamonds, gemstones, or jewelry?
Yes. We regularly work with existing diamonds, gemstones, and heirloom pieces. Bring them to your appointment and we’ll talk through what can be preserved, reused, or transformed.
How much does custom jewelry cost?
Pricing depends on the design, materials, gemstones, and work involved. We’ll discuss your options and provide a clear quote before moving forward.
How long does custom jewelry take?
Most custom pieces take several weeks, depending on the design and complexity. We’ll give you a clear timeline before we begin.
Can custom design be done remotely?
Yes. If you’re outside Atlanta, email us at hello@luxorfine.com with your inspiration, details, and any photos you have, and we can begin the conversation remotely.
HEIRLOOM REDESIGN
Can you redesign inherited jewelry?
Yes. We can preserve the elements that matter most — stones, metal, or details from the original piece — and thoughtfully reimagine them into something that feels like you.
Do I need to know what I want it to become?
Not at all. Bring us the piece — or the whole jewelry box. We’ll look at everything together and talk through what can be preserved, redesigned, or given a new purpose.
REPAIRS & CARE
Do you offer jewelry repairs?
Yes. We offer ring sizing, chain and clasp repair, prong tightening, stone replacement and resetting, engraving, reshaping, polishing, rhodium finishing, restoration, pearl care, cleaning and inspection, and additional repair services.
How much will my repair cost?
Every piece is evaluated individually. We’ll inspect your jewelry and provide pricing based on the work required before proceeding.
How long do repairs take?
Timing depends on the work involved. We’ll give you an estimate after evaluating the piece.
Do you offer jewelry cleaning and inspections?
Yes. Bring your jewelry in for professional cleaning and inspection. We’ll also check prongs, settings, and other areas of wear while the piece is with us.
Do you service watches?
Yes. We can assist with watch batteries, link adjustments, and watch servicing.
APPRAISALS
Do you offer appraisals?
Yes. Appraisals are available for both Luxor pieces and jewelry purchased elsewhere. Contact us or book an appointment and we’ll let you know what to bring and what to expect.
ONLINE ORDERS, RETURNS & SHIPPING
What is your return and exchange policy?
Eligible, unworn in-stock pieces may be returned within 14 days for an exchange or Luxor store credit. Custom, resized, engraved, altered, special-order, and final-sale pieces are not eligible for return or exchange.
Can I get more photos or videos before ordering online?
Of course. Call or email us and we’re happy to send additional photos, videos, measurements, or answer questions before you order.
How is jewelry shipped?
In-stock jewelry is typically shipped within 1–2 business days. Orders are securely packaged and insured. Custom and special-order pieces will ship according to the timeline provided when your order is placed.
Can I pick up my order in store?
Yes. If your piece is eligible for in-store pickup, we’ll let you know when it’s ready and coordinate a convenient time.
CONTACT
How can I reach Luxor?
You can book online, call us, or email us. If you’re not sure where to start, reach out and we’ll help point you in the right direction.
FINE JEWELRY CARE GUIDE
Everyday Cleaning
For most diamond, gold, and platinum jewelry, add 1–2 pumps of mild dish soap to a small bowl of lukewarm water.
Let your jewelry soak for 10–15 minutes, then gently clean around the stones and setting with a soft toothbrush.
Rinse carefully and pat dry with a soft, lint-free cloth.
While cleaning, take a moment to look at your prongs and settings. If a stone feels loose or anything looks different, stop by and let us take a look.
Please note: Not every gemstone should be soaked or cleaned this way. Pearls, opals, emeralds, turquoise, and other delicate or treated stones may require special care.
Professional Cleaning & Inspection
Complimentary professional cleanings and inspections are always available at Luxor.
We’ll clean your jewelry and check the prongs, settings, stones, and areas of everyday wear so small issues can be addressed before they become bigger ones.
Bring it back to us. We’ll take care of the rest.
Everyday Wear
A few habits can help keep your fine jewelry protected and sparkly.
Remove your jewelry before:
- exercising or playing sports
- swimming
- gardening
- heavy cleaning or household work
- using bleach, chlorine, or other harsh chemicals
We also recommend putting jewelry on after lotions, perfumes, and beauty products whenever possible.
Storing Your Jewelry
Store pieces separately when possible to prevent scratching and tangling.
Soft pouches, lined jewelry boxes, and individual compartments work well. Chains should be fastened before storage to help prevent knots.
Gemstone Care
Diamonds, sapphires & rubies: Generally durable, but settings and treatments should still be considered before cleaning.
Emeralds: Often treated and naturally included. Avoid ultrasonic cleaning unless a jeweler has evaluated the stone first.
Opals: Sensitive to heat, sudden temperature changes, and harsh cleaning methods. Clean gently with a soft, damp cloth.
Pearls: Wipe gently after wear with a soft, slightly damp cloth. Avoid soaking, ultrasonic cleaning, perfumes, and chemicals.
Turquoise, lapis & porous gemstones: Avoid soaking and harsh cleaners. These stones can absorb moisture and chemicals.
When in doubt, bring the piece in before cleaning it at home.
Repairs & Restoration
If a piece feels loose, catches unexpectedly, has a damaged clasp, worn prongs, or simply doesn’t look the way it once did, bring it in.
We offer cleaning, inspection, resizing, stone resetting and replacement, polishing, rhodium finishing, restoration, pearl care, and additional repair services.
Appraisals
Appraisals are available for Luxor pieces as well as jewelry purchased elsewhere.
If you need updated documentation for insurance or another purpose, contact us or book an appointment and we’ll let you know what to bring.
Have a Question?
Have a question about a specific piece? Bring it in. We're happy to take a look.
